caustik's blog

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Apple = Fail

with 3 comments

Over a month ago, I ordered online a MacBook Pro. I was all excited because all you ever hear is apple fans yelling how much they love their Mac, and what a great company Apple is.

Well, I’ve concluded that’s all a load of crap. After sitting on the phone 4 separate times for a combined AT LEAST 6 hours, being forced to walk through a full reinstall not once but 3 TIMES, I was then told to bring the laptop into the store.

After bringing the laptop into a store, they forced me to sit through them doing ANOTHER REINSTALL. That made 4 reinstallations. Each previous one has failed. Why are they doing it again?

So a week passes, and I call back the store. The girl on the phone is at a complete loss as to why it hasn't been fixed yet. She says "Yeah, usually we get repair components in every day, so I don't know what's taking so long". Great. Well, it's good to know that "usually" it takes a day. That doesn't help me.

So I've paid my $2000+ well over a month ago, and I still do not have a working laptop. Even worse, I don't even have a paper weight because they still have the thing.

APPLE EPIC FAIL

Written by caustik

July 30th, 2009 at 4:50 pm

Posted in Uncategorized

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3 Responses to 'Apple = Fail'

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  1. Do some mail bombing. I had a similar problem with my Sony Ericsson cell phone and I received a new one + presents + the old one repaired.

    Here’s how you do it:

    Find out what an Apple employee mail address looks like (name.surname@apple.com perhaps?). Find out the names of some people high up on the corporate ladder (CFO and downwards for example). Mail them with a complaint letter that is polite yet firm.

    Usually, the higher ups don’t like getting complaints, so they get a lackey to fix the problem ASAP to get rid of the whole thing. The result is usually swift resolution of the problem + benefits.

    Gil

    31 Jul 09 at 8:56 am

  2. Wow. I have ordered BTO items from Apple before, but never a laptop. I guess this shows me to avoid that like the plague, as they can’t/won’t just swap it out and re-install the other components when there is a failure.

    I am very sad to here this, as OSX is quite nice. :)

    — Sander

  3. Hmmm, I was planning on getting a MacBook too. I only need it for iPhone dev. Other than that, I really don’t have use for the Mac so much except for programming cross platform games. So far, VMware is working just fine (without the sound though).

    blueshogun96

    10 Aug 09 at 3:35 pm

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