Well, I’ve concluded that’s all a load of crap. After sitting on the phone 4 separate times for a combined AT LEAST 6 hours, being forced to walk through a full reinstall not once but 3 TIMES, I was then told to bring the laptop into the store.

After bringing the laptop into a store, they forced me to sit through them doing ANOTHER REINSTALL. That made 4 reinstallations. Each previous one has failed. Why are they doing it again?

So a week passes, and I call back the store. The girl on the phone is at a complete loss as to why it hasn't been fixed yet. She says "Yeah, usually we get repair components in every day, so I don't know what's taking so long". Great. Well, it's good to know that "usually" it takes a day. That doesn't help me.

So I've paid my $2000+ well over a month ago, and I still do not have a working laptop. Even worse, I don't even have a paper weight because they still have the thing.

APPLE EPIC FAIL